India's banking sector has undergone a paradigm shift in the past two decades - evolving from physical banking to becoming digital anchors. It has witnessed a transition from the simple automation of paperwork in bank branches to today's branchless banking paradigms that use new-age contatcless technologies. The role of technology has evolved from being a mere cog in the strategic framework of companies to driving, shaping and redefining business models and revenue streams. Democratic access to the latest technological capabilities, coupled with the breakneck speed of change, has destroyed industry barriers to entry and allowed tech- centric start-ups to compete with Financial Servcies (FS) giants.